Healthcare App Fictional Design

Role: Ui/Ux Researcher, Product Designer

Tools: Figma

Project Type: Mobile App design

Introduction

This project served as my capstone deliverable for my Ui/Ux Design Degree in spring 2023. Growing up around a much older generation, disabled family members and friends I felt there was need for an innovative change in their daily life. This app aims to support geriatric individuals and care takers to promote healthy lifestyles, provide health information, track health data, provide medical advice, and manage patient care.

Empathize

Understanding Problem Significance | Initial Problem Discovery | Initial Research

In the healthcare industry the inability to successfully treat patients and mitigate health problems have become an alarming issue. The amount of verbal and written information/instructions given to geriatric residents with limited health literacy, too much information regarding inadequate sleep, medication side effects, etc have left patients vulnerable to their healthy lifestyle.

Geriatric individuals typically have complex and challenging health management plans. The more society advances, technology and information develops, older adults and their daily lives become more confusing. Not understanding and taking care of our health has caused a major decline in healthy habits, medical knowledge, and health resources.

Thomas Johnson

Age: 37
Occupation: Full Stack Engineer
Location: Austin, TX
Status: Married

Short Bio

Thomas Johnson is a caring and responsible son who is deeply committed to the well-being of his mother, Elaine Johnson. He is in his late 30s and has a demanding full-time job, but he dedicates a significant portion of his time to ensuring his mother's health and happiness.

Needs

Comprehensive Health Information
Health Management Features
Customized Health Plans
Motivational Support
Accessibility and User-Friendly Interface

Goals

Enhanced Medical Knowledge
Efficient Health Management
Empower His Mother

Pain Points / Frustrations

Limited Medical Knowledge
Managing Elaine Johnson's Health
Improving Elaine Johnson's Health Habits

Elaine Johnson

Short Bio

Elaine Johnson a 60-year-old woman living on her own. She retired from her long-time job a few years ago and has been adjusting to a more leisurely lifestyle. While she values her independence, she faces challenges related to managing her health and wellness. She often has issues navigating through and understanding her health documentations. She wants to learn more and find the things she needs to improve her health.

Age: 60
Occupation: Housewife
Location: Austin, TX
Status: Widow

Needs

Simplified Information
Health Tracking
Customized Guidance
Community Support
Motivation and Rewards

Goals

Improve Health Literacy
Establish Healthy Routines
Stay Connected

Pain Points / Frustrations

Limited Health Literacy
Maintaining Healthy Habits
Chronic Health Conditions
Loneliness

Define the problem

Who is my user | What problem am I solving | Where should I solve it | How should I solve it

Information overload is a serious issue, particularly for patients with limited health literacy Remembering medical advice, instructions, and information their medical provider prepared for them can be overwhelmingly negatively detrimental to their health and survival(Backman, C., (2020)).

Inadequate health resources provided to low income geriatrics heightens greater chances of serious sickness or death. For instance, minimal knowledge of ways to prevent illness from Covid-19 pandemic affected lower income geriatrics and their vulnerability(CDC, 2021a). This led to eight out of 10 covid-19 deaths In the US and Richmond VA becoming the 2nd highest city in the Country with covid related deaths(Martz, 2021).

Geriatric people are susceptible to a variety of chronic diseases and the cost of the diagnosis and treatment of patients lead to health failure. As nursing home care decreases and staying at home care increases it is becoming more prevalent to utilize computerized health applications. It gives the ability to increase social activity, improve patient surveillance, reduce health care cost and prevent diseases. (Shahbazi, 2021)

Problem Statement

“How might I design an application that can help geriatric individuals obtain the resources and tools that they need to navigate their health?”

Ideate possible solutions

Design System Comprehension| The Screens

Use Case

Message Provider with Specific Inquiries:
Communicate with healthcare professionals by sending messages with detailed questions and concerns about your health or treatment.
Schedule Appointments, Online or In-Person:
Book medical or wellness appointments conveniently, either via the app or for in-person visits, to secure your healthcare consultations.
Access Health and Wellness Content:
Explore a library of informative materials, including videos and articles, dedicated to health and wellness to stay informed and empowered.
Discover Tailored Resources:
Easily locate essential resources that align with your unique health and wellness needs, such as educational materials or support services.
Order Prescriptions and Wellness Products:
Place orders for prescriptions or various health and wellness items directly through the app for seamless convenience.
Monitor Health Data and Progress:
Continuously track your health-related information and assess your personal progress to maintain an up-to-date health profile.
Receive Timely Reminder Notifications:
Stay on top of your health and wellness regimen by setting and receiving reminders for various tasks and appointments that matter to you.
View Upcoming Calendar Events:
Refer to your in-app calendar to stay informed about upcoming health-related events, appointments, personal commitments, and tasks.
Explore Comprehensive Health Information:
Conduct detailed searches for a wide array of medical, health, dental, wellness, and related information, providing you with a comprehensive knowledge base.

Early Interface Design

Prototype